Support

One channel: support@getcollectionscopilot.com

How support works

Email us at support@getcollectionscopilot.com and a real person from the team will get back to you.

• Pro — same-business-day first response, typically within 24 hours on weekdays. We pull up your account before we reply, so you never re-explain your setup.
• Standard — first response within 2 business days.

What support covers

Support means a real answer from the team, not an autoresponder. It covers setup help, billing questions, disputes, and pausing or stopping sequences.

Support does not include 24/7 coverage, phone support, guaranteed resolution times, or a dedicated account manager. First response times above are when you first hear back from us — not a promise that every issue is resolved within that window.